Privacy Policy

Information We Collect

We collect information you choose to provide when you schedule service, text us, call us, or work with us. This may include your name, phone number, email address, appointment details, service address, device or network details, issue descriptions, and service history.

Our website and service providers may collect basic technical information such as IP address, browser type, device information, pages visited, timestamps, and security logs.

How We Use Information

We use information to schedule appointments, provide on-site or remote IT service, communicate with you, diagnose and resolve support requests, manage billing and records, protect the website, improve our services, and comply with legal obligations.

We do not sell personal information. We do not use customer information for third-party advertising. We use data to provide services you request and to operate Eastern Shore IT.

How We Share Information

We share information only as needed with service providers that help us operate the business, such as scheduling, communications, hosting, security, payment, and recordkeeping providers.

We may also share information if required by law, to protect rights and safety, to prevent fraud or abuse, or as part of a business transfer. Third-party services are governed by their own terms and privacy policies.

Scheduling, Texting, and Third-Party Tools

The website may link to or embed third-party tools, including Google appointment scheduling and SMS links. Information you submit through those tools may be processed by those providers so we can coordinate and deliver service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties.

Retention and Security

We keep information for as long as needed to provide service, maintain business records, resolve disputes, comply with legal requirements, and protect our operations.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, network, or communication method can be guaranteed to be completely secure.

Your Choices

You may ask us to update, correct, or delete information associated with you, subject to legal, accounting, security, and operational recordkeeping requirements.

You can contact us about privacy questions or requests by texting 251-300-4232.

Children

Eastern Shore IT does not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can address it.

Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.