Frequently Asked Questions

What are your hours?

We offer services Monday through Saturday, 8:00am until 7:00pm.

What is your hourly rate?

Our rates are published here.

Is there a minimum fee for on-site services?

We have a minimum fee equal to 1 hour of labor regardless of the actual duration of the service; afterwards we track time to the nearest 15 minute block.

Do you have a shop where I can drop off my computer for repair?

We perform all of our services on-site at our client’s locations so we do not operate any physical locations that are open to the public. We’ve found this to be more convenient for our clients and it allows us to keep our service fees affordable.

Do you have any computers or other equipment for sale?

We do not sell any products – only services.

How can I pay for my services?

We can accept swiped credit card payments from American Express, Visa, Mastercard, or Discover. We use industry-standard security practices and are 100% PCI compliant. You can also pay us directly from your Android or iOS mobile phone! See here for more details on the Square Card Case.

Invoices can also be paid using Paypal, cash, or local check.

I need a website designed. How much will it cost?

Every project is unique so we’ll need to discuss the scope of the project with you prior to coming up with an estimate. Call us at (251) 202-9501 or send us a message from our contact page.

How should I arrange for service?

On-site and remote support services are by appointment. Just call us at (251) 202-9501 or send us an email to schedule your service. More often than not we can get to you either same day or next day.

What's with the name?

The business is pronounced Eastern Shore I-T. The “IT” is an abbreviation for information technology.